Fees + FAQ

fees_+_faq

What Are Your Session Fees?

Fees for an initial consultation range from $220 to $280 and fees for subsequent consultations range from $160 to $220 depending on which member of our team you see. Family sessions, couples sessions, and parent-child intervention sessions are charged at $220-$280. Sometimes assessment requires a home/school behavioural observation or a psychometric and educational assessment – fees for this vary depending on the assessment but are available on request.

Session fees are payable via Visa, Mastercard, EFTPOS or cash at the time of consultation. If you’ve been referred by your GP with a Medicare Mental Health Care Plan and your bank details are registered with Medicare, we can submit a claim to Medicare electronically on your behalf to save you having a to visit a Medicare office to claim.

How Soon Can I Get An Appointment?

The diaries of our clinicians vary but we can arrange for you to see one of our clinicians within 1-2 business days.

What Do I Bring To My First Appointment?

If you’ve been referred by your GP, bring your referral to your initial appointment. You’ll also need to bring along the registration form we emailed you.

What Do I Do When I Arrive For My First Appointment?

Our offices are serviced offices. To protect your privacy, we have our own in-house admin team who work from home. The admin team who greet you in reception are the general admin team for the whole floor. When you arrive for your appointment, take a seat and we’ll meet you in the reception area as close as possible to your appointment time.

Can I Claim For Sessions Through Medicare?

If you’ve been referred with a Medicare Mental Health Care Plan you can claim back part of the session fee through Medicare. Your eligibility for a Mental Health Care Plan can only be determined by your GP or Paediatrician. If you’d like your eligibility assessed, you’ll need to mention this when making an appointment with your medical provider because you’ll need a slightly longer appointment.

With a Mental Health Care Plan you’re able to claim Medicare rebates for 10 sessions per each calendar year (January to December). Depending on which member of our team you see this rebate will be between $85 and $125.

How Does Medicare Work?

If you’ve been referred with a Medicare Mental Health Care Plan you can access an initial 5 (or sometimes 6 depending on your referral) sessions through Medicare. After these initial sessions you will need to return to see your GP for a review of your plan to access the remaining 5 (or 4) sessions. You are able to claim 10 Medicare sessions in total each calendar (January – December) year.

At your appointment you will need to pay for the session fee upfront and then claim back the Medicare rebate for this session. Your rebate will be between $85 and $125 depending on which member of our team you see. If your bank details are registered with Medicare we can submit a claim on your behalf so that your Medicare rebate is deposited back into your registered bank account within 24-48 hours.

Can I Claim Sessions Through My Private Health Fund?

Most Private Health Funds offer rebates for psychological services, though how many sessions you’re covered for and how much you’re able to claim will differ between funds and depending on your type of cover. We recommend contacting your health fund to find out what you’re covered for.

Something else to keep in mind is that you can’t claim through both Medicare and your private health fund at the same time so you’ll need to make a decision about how you’ll claim. Medicare rebates are usually higher than private health fund rebates though this again differs depending on your fund.

What Is Your Cancellation Policy?

So that cancelled sessions can be offered to other clients we request that reasonable notice be given for cancellations.  Sessions cancelled without reasonable notice attract a cancellation fee: 100% of the fee for sessions cancelled with less then 24 hours notice and 50% of the fee for sessions cancelled with less than 48 hours notice.  Cancellations must be made via phone to avoid a fee.

Can I Bring My Child To My Appointment?

We’re more than happy for you to bring your child along, though some parents find they’re not able to concentrate properly in session if they’re multi-tasking. That said, whether or not you bring your little one to your appointment is completely up to you.

Should I Attend My Child’s Initial Consultation?

For kids and teens we recommend that parents attend the initial consultation – this helps us to gather the information we need to develop an effective treatment plan. Depending on your child’s age and what they’re seeking help with, you may also need to attend some of their later appointments but we can discuss this with you further at their initial appointment.

If there are issues you need to raise that you don’t want to raise in front of your child we may either split the session – so that we meet with your child for half the session and you for the remaining part of the session – or else we can set up a separate appointment to discuss your concerns.

I Haven’t Told My Child I’ve Made An Appointment – What Should I Tell Them?

Parents can be concerned that bringing their child to a psychologist will make their child think there’s something wrong with them, but we generally find this isn’t the case. Remember your child will follow your lead – if you present information in a positive, solution-focused way – they’re more likely to see their appointment as a positive thing.

We usually recommend that parents are as open and honest as possible about their reason for making the appointment. For example, if your child is struggling with anxiety you can let them know that you’ve seen that they’ve been worried lately and it’s making them unhappy and you think it will be helpful to see someone for ideas on what the two of you can do to make the worries go away. If problem behaviour is the reason why you’re seeking treatment, you could say that you’ve noticed everyone has been fighting more lately so you’ve made an appointment to speak to someone who can help with ideas on how everyone can work together to get along better.